Ticketing system integrated into your CRM. Assign, prioritise and resolve issues without losing the customer context.
All tickets from every channel in a single view. Email, chat, WhatsApp and more.
Tickets are automatically distributed based on workload, speciality or rules you define.
Set up service level agreements and automatic priorities based on customer type or urgency.
Reply in seconds with customisable templates that keep your brand's tone of voice.
Receive and reply to tickets directly from email and WhatsApp without leaving the CRM.
Average response time, resolution time, customer satisfaction and performance per agent.
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